HDFC Life Insurance Recruitment 2022 OUT: Apply for Assistant Manager Post – Check Eligibility and Apply Online Today!!! – HDFC Life Insurance has released a recruitment notification for hiring the post of Assistant Manager – Grievance Handling. Job location is in Kolkata and Mumbai. Any graduates can apply. Check entire post to know more details about this recruitment. Official Notification and Online application link were given below.
Latest Bank Job Notification 2022
HDFC Assistant Manager Recruitment 2022 Details
| Name of the Board | HDFC Life Insurance |
| Name of the Post | Assistant Manager – Grievance Handling |
| Number of Vacancy | As Per Required |
| Job Location | Kolkata and Mumbai |
| Status | Notification Released |
HDFC Eligibility Criteria
- Candidates should have completed Graduation in any discipline from recognized University.
- Applicant needed to have Minimum 2 years of experience in customer handling role Experience in HNI NRI Customer Handling will be an added advantage.
Assistant Manager Job Description
- Front end customer interactions for policy servicing queries , requests and complaints for NRI customers
- Strict TAT compliance for response to customers writing to NRI Services
- Improve VOC Scores and reduce Policy Servicing complaints for NRI Customers
- Identify gaps in processes and work on projects, processes and initiatives in order to make our customer journeys simple, seamless and frictionless across the value chain to prevent issues from occurring.
HDFC Life Job Role
- Responsible for resolving customer queries and service requests received through email
- Ensure service interactions are dealt with promptly including service recovery
- Coordinate with internal teams to ensure the requests are closed in a timely manner
- Deliver best in class customer experience in the service interactions leading to improved VOC
- Identify gaps in existing processes and work with various project teams to drive improvements
- Ensure SLA’s, TAT’s, Productivity and Quality metrics are met as per defined targets
- Monitor quality of responses whether First time Right in providing resolution have been followed
- Improve connect with customers through engagement activity and understand why customers have emailed and provide resolution
- Posses sound knowledge on HDFC Life Products and Process
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How to Apply for HDFC Life Recruitment 2022?
- Go to official website of HDFC Life.
- Go to careers page and find job openings.
- Or use the link given at the end of the page.
- Fill the application and attach required documents.
- Submit the application form.
Official Notification and Application Link
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Candidates should have completed Graduation to apply for HDFC Life Recruitment 2022.
Candidates needed to have minimum 2 years of work experience to apply for HDFC Life Recruitment 2022.
HDFC Life recruitment job location is Kolkata and Mumbai.