Yes Bank has released Recruitment Notification for the post of Executive Vice President, Regional Head Service Quality. Candidates can apply from our blog.
Executive Vice President
Qualifications
- Key Responsibilities:
- Identification of Process reengineering projects by liasoning with respective Product and Business teams thru proper and formal reviews.
- Focus on customer service by proactively engaging with customers to further improve the service standards for the respective segment.
- Working with other stakeholders including product, marketing, technology, operations and compliance teams to enhance the service standards for Yes First and GIB Customers
- Will be responsible for enhancing customer experience through process enhancement initiatives across all customer touch-points.
- Analyze and monitor customer complaints, conduct root cause analysis and ensure that processes are streamlines for enhanced customer experience for YES First and GIB Customers.
- Will need to drive branch initiatives with the objective to build traction on FTNR, TAT and other initiatives.
- Strengthening Systems, Controls and Processes across for YES First and GIB Customers
- Periodic engagement with the regional / cluster leadership to review the the Customer Service Initiatives with a view to improve customer service and experience of Yes First and GIB customers
- MIS publication (daily, weekly, monthly) as per business requirements.
- Key Responsibilities:
- Identification of Process reengineering projects by liasoning with respective Product and Business teams thru proper and formal reviews.
- Focus on customer service by proactively engaging with customers to further improve the service standards for the respective segment.
- Working with other stakeholders including product, marketing, technology, operations and compliance teams to enhance the service standards for Yes First and GIB Customers
- Will be responsible for enhancing customer experience through process enhancement initiatives across all customer touch-points.
- Analyze and monitor customer complaints, conduct root cause analysis and ensure that processes are streamlines for enhanced customer experience for YES First and GIB Customers.
- Will need to drive branch initiatives with the objective to build traction on FTNR, TAT and other initiatives.
- Strengthening Systems, Controls and Processes across for YES First and GIB Customers
- Periodic engagement with the regional / cluster leadership to review the the Customer Service Initiatives with a view to improve customer service and experience of Yes First and GIB customers
- MIS publication (daily, weekly, monthly) as per business requirements.
All the candidates applying for all the recruitment processes should mandatorily have Aadhaar cards w.e.f. 1st July 2017. While applying for appointment/recruitment in the Bank, it is mandatorily to furnish the 12 digit Aadhaar No. (or 28 digit Aadhaar enrolment ID in case the Aadhaar has been applied for, but not received). Applicable in all States and Union Territories of India except States of Jammu & Kashmir and North East States. The Applicants from these States may use voter ID, passport, driving license or any other valid document, as may be specified by the Bank.
Regional Head Service Quality Notification
Executive Vice President Notification
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