Wipro Recruitment 2022 Apply Online: Officer Job Openings: Wipro has accepting the online application for the post of Senior Officer. The vacancies for the post is as per required. The job location for the post is Kolkata, India. Eligible candidates can apply from 30.07.2022.
Latest Private Job Notification 2022!!!
Wipro Recruitment 2022 Apply Online:
| The Board’s Name | Wipro |
| The Post’s Title | Senior Officer |
| Location | Kolkata, India |
| Starting Date | 30.07.2022 |
| Status | Notification Released |
IT Sector of India in The Growing Time – Chances to Hire More!!
Wipro Recruitment 2022 Eligibility Criteria:
The candidates should have as per eligibility criteria.
Job Description:
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
How to Apply for Wipro Recruitment 2022?
- Candidates go to the https://careers.wipro.com/careers-home.
- Check “STUDENTS AND GRADUATES” tab followed by Careers option and click “Elite” option.
- Senior Officer Advertisement will appear on the screen.
- Check Eligibility, Salary and evolution Criteria & Other details
- You can either click on Apply Now or go to the link provided below.
- In the new tab, fill in all of the info.
- After that, double-check all of the needed fields before clicking the Register button.
- Fill the online application form and submit it.
- Keep your credentials safe for future use.
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How many vacancies for WIPRO Recruitment 2022?
The vacancies for the post is as per required.
What are the Eligibility Criteria for WIPRO Recruitment 2022?
The candidates should have as per eligibility criteria.
What is the Job location for WIPRO Recruitment 2022?
The job location for the post is Kolkata, India