Vodafone Recruitment 2020 Notification Out – Apply Online for Senior Executive Vacancies Here!!!

Vodafone Recruitment 2020 Notification Out – Apply Online for Senior Executive Vacancies. Vodafone India has published the latest job openings for Eligible Candidates. Vodafone India is hiring fresher and experienced candidates for Senior Executive Vacancies. Job seekers who want to build their career with Vodafone India can apply online from our website.

Vodafone Recruitment 2020 Notification

Name of the Board	Vodafone India
Post Name	Senior Executive
Vacancy	As per Norms
Notification Date	28.12.2020
Job Type	IT Job
Status	Notification Released

**Current Affairs December 2020 PDF Download**

Job Description:

• The Senior Customer Care Advisor interacts directly with Vodafone customers (via telephone, email and self-serve), and assists with their requests, transaction demands and complaints received into all channels to ensure immediate issue resolution.
• The Senior Customer Care Advisor has a good understanding of established concepts and procedures in delivering support and customer satisfaction and provides exceptional customer service whilst adhering to Vodafone standards and policies.
• Typically reports to the Customer Care Manager or Senior Customer Care Team Leader.

Job Responsibility:

* Handles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service;

* May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy;

* Provides accurate and timely information by fully investigating customer enquiries/complaints, using available equipment and applications to ensure that issues/incidents/problems are resolved efficiently and within SLA or customer expectation;

* Works within defined processes and uses judgment based on analysis of factual information to select an appropriate course of action to resolve problems;

* Meets defined KPIs including NPS and sales targets;

* Uses time proactively and efficiently to deliver on service targets;

* Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers and identifying process improvements;

* Demonstrates good knowledge of Vodafone products and services, policies and systems in order to effectively manage customer expectations and resolve questions/issues/requests;

* Effectively interacts with internal stakeholders where necessary;

* Acts as an advocate of Vodafone, protecting the reputation by following Vodafone Brand Tone of Voice;

* Performs other job-related duties or tasks defined by the manager or resulting from assigned agendas.

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How to Apply for Vodafone Recruitment 2020:

Step 1: Click on the direct link given below.

Step 2: Search the jobs by Title/ location or Date-Wise.

Step 3: Read the job profile and other details carefully.

Step 4: Click on “Apply Now” link.

Step 5: After filling the required details click on the submit button.

Download Notification

Apply Online

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