ICICI Bank Recruitment 2022 OUT – Team Leader Vacancy | Apply Online without FEE!!!

ICICI Recruitment 2022 OUT – For Team Leader Vacancy | Download Notification Details and Apply Online. ICICI bank has released the recruitment notification for the post of Team Leader on Phone Banking. Total numbers of vacancies are as per requirement. Job location is Guwahati,Chennai,Indore,Bhubaneswar, and Thane. Candidates who wanted to apply for this recruitment are advised to refer the Official site and download the notification then proceed to apply for ICICI Recruitment 2022.

ICICI Bank Notification 2022

Name of the Board	ICICI Bank
Name of the post	Team Leader on Phone Banking
Number of vacancies	As per requirement
Location	Guwahati,Chennai,Indore,Bhubaneswar, and Thane
Status	Notification Released.

ICICI Bank Recruitment 2022 Qualification

Candidate should have Min 00 Years to Maximum of 08 years of experience in relevant field is necessary for ICICI Bank Jobs 2022.

ICICI Jobs 2022 Description

Key deliverable of a Team Leader is ensuring highest customer satisfaction through effective team management by: Maintaining FOCUS scores of the Team above a minimum threshold placing emphasis on delightful customer experience, Reducing the Average call handling time of officers while ensuring minimal errors, Providing regular feedback and coaching to the officers to ensure effective service delivery.

Basis Customer satisfaction achieved through superior service, enable cross-sell of identified products, Provide constructive feedback and coach Officers on a regular basis to facilitate performance improvement, Identify team members need for additional training based on periodic reviews, Identify and highlight potential areas of process improvement to senior management.

Responsibilities

• Team Leader Phone banking is primarily responsible for managing set of 8 Customer Service Associates.
• Team Leaders will be responsible to drive Customer experience (NPS),Quality, Process/Sales Performance.
• Team Leaders will also provide constructive feedback and coach Officers on a regular basis to facilitate performance improvement.
• Team Leader is expected to identify Process/Product failures, which lead to calls to Phone banking and highlighting it to concerned teams for resolution.
• He is also responsible for managing daily operational metrics of his team members by helping CSA with customer escalations and product dissemination.

How to Apply for ICICI Recruitment 2022?

• Go to the Official site of ICICI website.
• Select “Careers” section on the Home page.
• Find and select the required notification on that page.
• Read the notification and click “Apply Online” button.
• Print the registration form for future purposes. 

**To Join Job Update Whatsapp Group**

Direct link to Apply Online for ICICI Bank Recruitment 2022

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