Flipkart Jobs 2022 Out – PG/UG Degree Holders Wanted: Good Opportunity!!! The online application for the position of Associate Director-WFM has been accepted by Flipkart. Bangalore, Karnataka is the job location for this position. There is just one vacancy for this position. Candidates that meet the requirements can apply to start on June 4, 2022.
Latest Private Job Notification 2022!!!
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Flipkart Jobs Openings 2022 Apply Online:
| The Board’s Name | Flipkart |
| The Post’s Title | Associate Director-WFM |
| Number of Openings | 1 |
| Location | Bangalore, Karnataka |
| Status | Notification Released |
Flipkart Recruitment 2022 Eligibility:
The candidates should have completed Bachelors & Post Graduation from recognized University or Institution. The Applicants must have 13 to 15 years of work experience in relevant field.
What You’ll Need:
- 15+ years’ experience in B2C/BPO/Services/Retail Industry
- In-depth knowledge and demonstrated the ability to have to lead the above charters across channels (Voice, Email, Chat, Social Media), Service Delivery Models (L1, L2 Support) & Sites
- Strong people management and cross-functional leadership experience leading a team of 40+ resources
- Problem Solving & Analytical Skills -> Ability to analyze and infer customer insights from data will be key capability. Managing and providing analytical leadership to a team of analysts
- Technology Leverage -> Good understanding of the Contact Centre / CX Teck Stack, Experience with Implementing CX Technology Solution
- Influencing Skills -> Able to work across Product, Operations, Training, HR & 3rd Party Service providers – and drive their actions in a way that positively impacts the customer experience
- Program & Change Management -> Ability to drive and manage change management initiatives
Work Force Management & Forecasting:
- Lead a Workforce planning team
- Ensure Capacity plan by managing trade-offs between Customer Exp, Employee Exp, Cost
- Develop & Improve forecasting models using advanced analytics & and statistical tools
- Mitigate capacity risks by managing dependencies across multiple sites & channels
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How to Apply for Flipkart Jobs 2022?
- Flipkart official website can be found here.
- Under the Careers tab, look for the “Associate Director-WFM” link.
- Check your eligibility by clicking on it.
- Apply for the position by selecting Apply Now; from the drop-down menu.
- Fill in the blanks.
- After you finished the application process,
- Make a copy for later use.
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There is just one vacancy for this position
The candidates should have completed Bachelors & Post Graduation from recognized University or Institution. The Applicants must have 13 to 15 years of work experience in relevant field.
Bangalore, Karnataka is the job location for this position.
