Cognizant Recruitment 2022 Out – Check Eligibility Details || Apply Online!!!! For qualified persons to apply for the position of Senior Process Executive-Data, Cognizant has launched an online application form for filling up vacancies. The job is located in Kuala Lumpur, Selangor, Malaysia. Candidates should examine the eligibility criteria and details before applying online.
Cognizant Careers 2021 Details:
Name of the Board
|Cognizant Technology Solutions|
Name of the post
|Senior Process Executive-Data|
|No of vacancies||
As per recruitment
|Kuala Lumpur, Selangor, Malaysia|
Cognizant Jobs 2021 Education Qualification:
Candidates should have completed BE/BTech/MCA) or High School graduate or above are eligible for the post.
Cognizant Job Responsibilities 2021:
Management of Stakeholders and Businesses:
- Design/develop creative artefacts for advertisements in accordance with the client’s brief and brand and design requirements.
Customer Relationship Management: Develop internet / intranet web pages in the defined format while conforming to client specifications within the given TAT.
Provide information, instruct customers on how to update trackers, update essential software and tools, and keep SME and TL up to date on any new issues.
Only for voice processes:
Effectively convey product/service information and/or troubleshoot difficulties with the client within the agreed-upon time constraints, in a way that the end user/customer understands, and educate the consumer.
Establish a relationship with the customer and give the greatest quality of service possible.
Adherence and Process Improvements:
- Achieve process SLAs / metrics – productivity and quality goals within the timeframes set.
- Ensure that process guidelines are followed and met in accordance with the documentation.
- Keep up to current on process knowledge and changes. To efficiently process transactions, refer to knowledge updates/repositories.
- Follow the organization’s security policies.
Control, management, and review of projects / Program delivery:
- Receive tickets and deal on issues pertaining to the procedure.
- For concerns detected, raise/update CRM tool under required categories, or escalate to the SME / TL.
Only for Voice Processes:
- Answer inbound calls and make outbound calls to assist customers with account administration, CRM difficulties, customisation, analytics, dashboards, reports, and other services.
- Follow up with outbound calls to confirm resolution.
Individuals / Group:
- Contribute to knowledge sharing sessions and take an active role in them.
- Take part in and contribute to the operations of the organisation.
Skills You Must Have
Service to Customers
How to apply for Cognizant Recruitment 2021:
- Go to the Official site of Cognizant Website.
- Select the Career section on Home page.
- Find and select the required notification on the Career section.
- The Notification details will appear on the page.
- Read it thoroughly and Click Apply Online button.
- Create an account and fill the Application form and upload the required documents.
- Clicks submit and Print the Registration format for future reference
The Job Location is Kuala Lumpur, Selangor, Malaysia for Accenture Recruitment 2021.
Candidates are advised to visit the Official site OR Refer this page till end for further details and Online Application direct link also available on this page.
The job id for the post is Job ID: 00045221583.