Air India Recruitment 2022: Air India invites and recruits applicants for the post of Team Leader – Contact Centre, Social Media – Analyst, Social Media Associate, and others. There are various openings were available for these roles. Interested candidates can apply for the job online on or before 25.11.2022.
Air India Recruitment 2022 Apply Online:
| Name of the Board | Air India |
| Title of the Posts | Team Leader – Contact Centre, Social Media – Analyst, Social Media Associate, Team Leader – Social Media, Workforce Management Analyst, and Lead – Operations Contact Centre |
| Vacancy | Various |
| Job Location | Gurugram |
| Status | Notification Released |
Air India Recruitment 2022 Qualification:
Candidates should complete full-time graduation from a recognized University are eligible to apply for the above-mentioned posts.
Air India Recruitment 2022 Experience:
Candidates should have a minimum of 4 to 7 years of experience in the relevant field.
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Key Responsibilities:
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operations
- Manage Social Media customer service for the Brand
- Conduct social media analytics on the unstructured data and provide insights from sentiment and themes perspective
- Manage a team of 10-15 agents and is responsible for training, development, and coaching
- Monitor, connect, converse, engage and resolve customer queries/complaints received on social channels
- Responsible for the overall WFM, scheduling, setting of goals, prioritization of work, performance reviews, etc.
- Responsible for the overall WFM, scheduling, setting of goals, prioritization of work, performance reviews, etc.
Skills & Attributes:
- Excellent Communication and Leadership Skill
- Exposure to traditional media (printed) / social media – Face book, Twitter, Blogs, etc.
- Understanding of social media listening and monitoring tools such as Lithium, Hoot suite, Sprinkler, Simplify360, Radian6 (R6), Brand watch, Loco Buzz etc
- Should be flexible with 24/7 working environment
- Good time Management. Problem solving and resolution skills
- Knowledge of organizational effectiveness and operations manager
Air India Recruitment 2022 Last Date to Apply:
The last date to apply for the post is 25.11.2022.
How to Apply for Air India Recruitment 2022?
- Go to the official site
- On the homepage click the ‘Current Openings’
- Select the relevant job
- Read the job notification and click ‘Apply’ button
- Fill out the required information and
- Submit the application form
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The last date to apply for the post is 25.11.2022.
Candidates should complete full-time graduation from a recognized University.
Candidates should have a minimum of 4 to 7 years of experience in the relevant field.